FAQ

Who will be cleaning?

Hello, I’m Kat, currently the sole employee of Trinity HouseKeeping.

Do you provide services on a regular basis?

Yes, if you would like once a week, or once a month, you can book ahead on my booking app up to 60 days in advance. Booking page HERE

Do you provide one-time services for moving out, or after renovations ?

Absolutely. Just fill out the NEW client form and then select your appointment on the booking page.

Can you do Airbnb turnover?

At the moment, No… sorry.

I used to do a lot of AirBnb units before the border closures. In general,  I have a minimum of two hours, but I guarantee to the host that the place will be “guest-ready” when I leave. Typically I take out the garbage, change the sheets and towels, dust all surfaces, wash dishes if required, sanitize the bathroom, vacuum and mop all flooring.

I am proactive and will let you know if you are low on supplies. If I know you are busy I will run to the store and buy dish soap etc as required.

What training do you have?

I am alumni of the Charles MacPherson Academy.

www.CharlesMacPhersonAcademy.com

Previous Experience?

I am 37 years old and have been cleaning professionally for 17 years, including five years as a domestic butler, and eleven years at a yoga studio. My main specialties are housekeeping and laundry.

Do you have references?

Yes, I have three current clients who are willing to confirm via email that they have used my services and like my work. Due to the nature of domestic service, it isn’t professional to share personal details of my previous employers. I have worked for many years in high-end homes with regular tasks such as ironing bedsheets and detailing the Bentley.

The Charles MacPherson Academy does placement and can confirm my previous experience. Send me an email and I can pass you to my references.

What kind of products are used?

 

For me it’s important to use all natural, eco-friendly products instead of chemicals. I use gentle laundry soap, baking soda, isopropanol alcohol, essential oils, distilled water, and all natural vegetable soap. Bleach can be requested for bathroom areas that need a serious sanitation. I use material from T shirts and micro fibre clothes instead of disposable products.

Essential Oils

Tea tree oil is antibacterial, Peppermint helps to discourage ants, and Lemongrass smells lovely. Essential oils are optional for those who want them.

What services are provided?

Available for both residential and commercial cleaning. Standard service includes dusting, vacuuming, mopping, washing dishes, making the bed(s) with new sheets; wiping counters, mirrors, toilet; and laundry if you have facilities.

Ironing available on request, I have my own iron, but don’t have an ironing board.

What items do you bring with you?

I have a full clean kit with all supplies including a Dyson vacuum. The luxury of having a cleaning service includes not having to think about your cleaning supplies or washing the cleaning rags.

What are your rates?

My minimum is two hours for $60; and $25 an hour thereafter. As an estimate, it normally takes me 2 hours to do an average one bedroom. I typically start with the bathroom and the kitchen as those areas tend to be the most high-traffic. I base my rates on time so if you want a more detailed or deep clean of a certain room, just let me know.

How do you take payment?

PayPal, e-transfer, cash, or Square Payment

Can you provide an invoice? Do you have an HST number?

Yes, I can make an invoice. I do write this off on my taxes each year, however I haven’t reached the threshold of needing an HST number. HST number coming soon!

What areas do you service?

I am avoiding TTC, but have access to a private vehicle. If you live within this map, or a short drive from this area, that’s my zone. Special requests beyond this area will be considered, just ask.

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When are you available?

Full availability is updated regularly on the bookings page.

How do I become a Client?

The link is HERE

I have a short set of questions to help me prepare for your home.

If you would like to e-meet before making an appointment, I offer free 15 minute consultations to answer any questions you may have. FaceTime, phone call, WhatsApp, Signal, or Zoom available. Click here to select a time.

Can I be Home during the Cleaning? What about pets?

Absolutely, I zone the home into sections. I can start cleaning in an area without anyone. Generally dogs and cats don’t really enjoy the vacuum. I’m pet-friendly and happy to move your pet into rooms if they are friendly to strangers.

Alternatively, I can clean your empty home. Many people have a “lock box” for their keys, especially AirBnb clients. I can also arrange to pick up a set of keys from you when you are home, or be let in by building concierge. I am able to provide two pieces of government issued ID for verification to building security if required.

Have you done a recent background check?

Yes, Charles MacPherson Associates screens all their candidates. I have a valid drivers license, recent credit check, and a criminal background check.

My brother is a constable with the Vancouver Police Department; when he was hired our entire family went through an interview process including a criminal check.

I am happy to provide ID and verification as I see this as normal standards of domestic service.